Shipping Policy

Nohli ships from New York using Pirate Ship, with carrier service generally provided through UPS, USPS, or another available carrier selected during fulfillment.

Enter your address at checkout to confirm whether shipping is available to your location and which options are offered. If checkout shows shipping as unavailable or asks you to contact us, Nohli must confirm availability for that address before the order can proceed.

We do not ship to P.O. boxes, APO/FPO addresses, or military addresses.

Orders normally require up to one week for assembly, configuration, testing, and fulfillment before shipping.

During periods of high order volume, fulfillment may require up to one and a half weeks. Shipping time begins only after the order has been completed and transferred to the carrier.

Requests for faster fulfillment do not guarantee that an order will be completed sooner. Carrier delivery estimates begin when the carrier first scans the parcel, not from the order date or payment date. If your order is time-sensitive, please consider this before placing the order.

Once an order ships, Nohli will send a shipping confirmation email with the tracking number and a tracking link when available. Customers are responsible for monitoring tracking updates and responding quickly to carrier notices, delivery attempts, pickup requirements, or address issues.

You are responsible for providing accurate shipping, billing, and contact information at checkout. Nohli is not responsible for delays, failed delivery, returned parcels, abandoned parcels, or additional costs caused by incorrect, incomplete, outdated, or unreachable information.

Address changes can be requested only before dispatch. Once a shipping confirmation has been sent, Nohli can no longer guarantee any address change. After dispatch, contact the carrier directly with your tracking number for any available delivery-change options.

Nohli aims to ship orders promptly, but delays may occur because of weather, carrier operations, high order volume, address verification, regional restrictions, holidays, customs or regulatory issues, or other circumstances outside our control.

If there is a significant fulfillment delay before shipment, Nohli will make a reasonable effort to contact you by email.

Returned or abandoned parcels may not be recoverable from the carrier. If delivery fails for a customer-related reason, including an incorrect address, incomplete address, inaccessible delivery location, refusal, unclaimed parcel, failure to respond to carrier notices, or similar issue, the customer may request one replacement shipment by paying a USD 30 handling fee plus the new shipping cost.

If the customer declines those fees, or if the replacement shipment also fails to deliver, no further reshipment, replacement, or refund will be issued except where required by law.

If delivery fails for a carrier-related reason, Nohli may offer one replacement shipment at our cost after review. Once a carrier marks a package as delivered, the order is generally treated as delivered. If you cannot locate a delivered package, contact the carrier first with your tracking number.

For security and loss-prevention purposes, devices from failed, returned, abandoned, lost, or unrecoverable shipments may be restricted from activation or online services.

If your order arrives damaged, contact support@nohli.com within 48 hours of delivery and include your order reference.

For shipping or packaging damage, Nohli requires a single, continuous, unedited unboxing video that clearly shows the outer package, the opening of the package, the inner packaging, and the product's condition. Photos alone are not accepted for shipping-damage claims.

A shipping-damage claim may be denied if the video is missing, incomplete, edited, recorded after the package has already been opened, or does not clearly show the package and product condition. Damage caused after delivery, by improper handling, or by customer misuse is not covered.

Orders can be changed or canceled only before dispatch. Once dispatched, an order is final except where required by law or covered under an applicable return, refund, or warranty policy.

Shipping fees are non-refundable after dispatch. To the fullest extent permitted by applicable law, a payment-processing fee of up to 5% may be deducted from an approved cancellation or refund.

Nohli may update this Shipping Policy from time to time. The current version will be posted on this page with the latest update date. Unless otherwise required by law, the version posted at the time of purchase generally applies to that purchase.