Nohli
Last updated: July 10, 2026
Thank you for choosing Nohli. If you need a return, refund, inspection, or repair review, please read the conditions below before starting a request. This policy applies to eligible Nohli hardware purchases and controls matters relating to returns, refunds, repairs, and inspections, except where non-waivable law provides otherwise.
To begin a return, refund, inspection, or repair request, email support@nohli.com with your date of purchase, product, full name on the order, shipping address, checkout email, order reference if available, and a brief description of the issue. If available, include clear photos, video, diagnostics, or troubleshooting details that help explain the problem.
Return, refund, repair, inspection, and device support are available only to verified Nohli customers. Nohli may ask for the checkout email address, full name on the order, shipping address, order proof, owner proof, or other reasonable verification before reviewing a request.
Nohli will review the request and, if the request is approved for return or inspection review, provide instructions on where and how to send the item. Items returned without prior written approval may be refused, returned to sender, or excluded from refund, repair, or replacement consideration.
Nohli accepts returns of eligible items within 14 days of confirmed delivery. To qualify, the item must be unused, not activated, not bound to any account or online service, and returned in its original packaging with all included accessories, manuals, inserts, and materials.
Missing accessories, damaged packaging, signs of use, activation, account binding, or other condition issues may reduce the refund amount or make the item ineligible for return.
The customer is responsible for the cost of shipping an item to Nohli for any return, repair, or inspection review. If the item must be shipped back to the customer for any reason, including a rejected return, denied claim, customer-caused issue, or customer-requested return of the item, the customer is also responsible for return-to-customer shipping. Return-to-customer shipping must be paid through PayPal before Nohli sends the item back.
The following items and charges are final sale or otherwise not eligible for return or refund, except where required by law:
If your device arrives physically damaged or does not power on when first received, contact support@nohli.com within 7 days of confirmed delivery with your date of purchase, product, full name on the order, shipping address, checkout email, order reference if available, and clear photos or video showing the issue.
Nohli will first attempt to resolve the issue through support, troubleshooting, and, when appropriate, a live voice or video call through Discord. A device reported as damaged or dead-on-arrival is not automatically deemed defective.
If the issue cannot reasonably be resolved through remote support, Nohli may ask the customer to ship the device back for inspection at the customer's cost. If Nohli confirms after inspection that the issue was a true Nohli-caused defect and not caused by customer error, Nohli will repair or replace the device at Nohli's discretion, ship it back to the customer, and reimburse the customer's reasonable initial shipment to Nohli.
If inspection shows the issue was caused by customer error, improper batteries, unsupported setup, misuse, damage after delivery, unauthorized modification, or another non-covered cause, the customer remains responsible for shipping the device back to the customer before Nohli sends it back.
Delivery damage, loss in transit, missing parcels, and packaging damage may also be reviewed under the Shipping Policy.
Nohli provides technical support because these are custom built devices and occasional setup or technical problems may occur.
Before a return, replacement, repair, or refund is considered, the buyer must give Nohli a reasonable opportunity to inspect and troubleshoot the issue. Batteries and battery chargers are not included with Nohli calculators and are supplied by the customer, so troubleshooting may involve checking the batteries, charger type, charge state, WiFi connection, API configuration, software settings, camera positioning, or other device functions.
When a genuine hardware defect is confirmed and was not caused by the buyer, Nohli will first attempt to resolve the issue through technical support. If technical support cannot resolve the problem, Nohli may offer a repair or replacement with a comparable tested unit.
A refund may be considered only when a verified defect cannot reasonably be corrected through support, repair, or replacement.
The following issues are generally not considered hardware defects and may not qualify for return, replacement, refund, or free repair service unless Nohli determines otherwise after review:
After a returned item is received and inspected, Nohli will notify the customer whether the refund is approved or denied. Approval is not automatic and may depend on the product condition, eligibility window, return reason, and compliance with the applicable return instructions.
Approved refunds are issued to the original payment method within 10 business days after approval. Banks, card networks, and payment providers may require additional time to post the funds to the customer's account.
An approved refund covers the eligible product purchase amount only. Original shipping charges, return-to-Nohli shipping charges, and any return-to-customer shipping charges are non-refundable.
Any approved cancellation before dispatch is subject to a required 5% payment-processing fee. If Nohli approves a cancellation after the order has been packaged, a shipping label has been created, or tracking has been generated, the cancellation is subject to a required 15% packaging, handling, and payment-processing fee.
Nohli values its customers and may still provide basic troubleshooting after the return window has passed. However, when a device issue is reported months after delivery, it can be difficult to determine whether the issue came from the original build, battery choice, storage, setup, accidental damage, unsupported changes, or normal customer use.
For devices outside the return window, devices that have been unused for a long period and then brought back into use, or devices affected by accidental customer damage, Nohli may offer a paid repair review at Nohli's discretion.
The paid repair service fee is $65 plus shipping both ways. The customer must pay the cost to ship the device to Nohli, and the customer must also pay the return shipping cost before the repaired or inspected device is sent back. The $65 fee helps cover parts, labor, testing, and repair materials that may be needed.
Paid repair review does not guarantee that a device can be repaired, and Nohli may refuse repair if the device is unsafe, severely damaged, modified, missing parts, or otherwise not reasonably serviceable.
Customers should contact support@nohli.com before initiating a payment dispute and provide Nohli with a reasonable opportunity to investigate and resolve the issue. Include the date of purchase, product, full name on the order, shipping address, checkout email, and a clear description of the problem.
If a payment dispute is filed without any prior attempt to contact support, Nohli may contest the dispute and submit available evidence. This may include the customer's acceptance of posted policies, checkout information, device testing records, fulfillment records, tracking information, support history, and evidence that the customer did not attempt to resolve the issue directly.
Failing to contact support before filing a dispute may materially weaken the customer's claim because Nohli was not given an opportunity to investigate or provide an available resolution.
The final outcome of a payment dispute is determined by the card issuer, payment provider, or financial institution. Nothing in this section removes any rights that cannot legally be waived.
Nothing in this Returns & Repairs Policy limits, excludes, or replaces any refund, return, guarantee, or consumer protection right that cannot legally be waived under applicable law. Where non-waivable rights apply, those rights remain available regardless of this policy.
To the maximum extent permitted by applicable law, Nohli's total liability for any return, refund, repair, or inspection claim will not exceed the original purchase price paid for the product giving rise to the claim.
Except where prohibited by law, Nohli will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from or related to a return, refund, repair, inspection claim, device issue, delay, interruption, or inability to use the product.
These terms are governed by the laws of the State of New York, without regard to conflict-of-law principles, except to the extent applicable consumer protection laws provide non-waivable rights in another jurisdiction.
Where legally permitted, disputes relating to returns, refunds, repairs, or inspections will be handled in the state or federal courts located in New York. This does not limit any venue or dispute rights that cannot be waived under applicable law.
Nohli may update this Returns & Repairs Policy from time to time. The current version will be posted on this page with the latest update date. Unless otherwise required by law, the version posted at the time of purchase generally applies to that purchase.